Terms of Service, Privacy Policy & Refund Policy
Last Updated: 21/10/2025
1. Terms of Service
Welcome to Kolektiv Consulting (“we,” “us,” or “our”). By downloading, installing, or using any of our software applications, including EssentAI and related tools, you agree to these Terms of Service. Please read them carefully before using our products.
Our applications are licensed, not sold. You are granted a non-exclusive, non-transferable licence to use the software according to your selected subscription or trial plan. You must not copy, modify, distribute, resell, or reverse-engineer any part of the software.
Some features require activation through a valid licence key or subscription. Licence keys are personal and may be device-bound, and any unauthorised sharing or transfer is prohibited.
We may provide software updates that improve performance, stability, or security. Continued use of the software after an update constitutes acceptance of any revised terms.
To the extent permitted under the Australian Consumer Law (ACL), we exclude all warranties, express or implied. Our liability for any failure or defect is limited to either replacement of the software or refund of the purchase price, as determined by us.
These Terms are governed by the laws of Victoria, Australia, and you submit to the exclusive jurisdiction of its courts. If you access or use our software from outside Australia, you are responsible for complying with local laws where applicable, but this does not affect the application of Australian law to these Terms.
2. Privacy Policy
We take your privacy seriously and handle all data in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the applicable privacy laws of any country in which our applications are downloaded or used.
We collect limited personal information such as your name, email address, and billing details, which are processed securely by our payment provider, Paddle.com Market Ltd. Technical data necessary for licensing, updates, and software functionality may also be collected.
Your information is used to manage software licensing, subscriptions, and updates, to provide customer and technical support, to send important notices and updates, and to meet accounting, tax, or other legal requirements. We do not sell, rent, or trade personal data for marketing purposes.
All payments are handled securely by Paddle.com Market Ltd, which serves as our Merchant of Record and manages billing, tax compliance, and invoicing under its own privacy policy available at https://www.paddle.com/legal/privacy.
We take reasonable administrative, technical, and physical measures to protect your data from unauthorised access, alteration, or disclosure. Where data is transferred or processed outside Australia, we ensure safeguards consistent with applicable privacy laws.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@kolektivconsulting.com. Limited records may be retained where legally required, such as for tax purposes.
3. Refund Policy
As our software is delivered digitally and immediately upon purchase, we generally do not provide refunds. However, in accordance with the Australian Consumer Law, we will consider a refund only if the software fails to function entirely on a supported operating system and the issue cannot be resolved by our support team within seven business days of your written notice.
Refunds will not be granted for change of mind, incompatibility caused by unsupported hardware or outdated systems, misuse, installation errors, user neglect, or failure to review system requirements before purchase.
Refund requests must be made in writing to support@kolektivconsulting.com within seven days of purchase and must include your order reference and a description of the issue. All refund decisions are made at the sole discretion of Kolektiv Consulting.
4. Contact Information
Kolektiv Consulting
Email: support@kolektivconsulting.com
Website: www.kolektivconsulting.com
Registered in Australia (ABN: 69 257 013 108)